Frequently asked questions.
Why A CAT TECH Drones
90 days Return Policy – Unconditional Returns-Send an inquiry now.
I 24 Hours-Delivery Commitmentadminofacatc20242025-01-04T08:48:01+00:00
Our primary customer base consists of wholesalers and distributors, hence we tvypically stock at least 3,000 units of each drone model, with popular models exceeding 10,000 units.
1. For orders under 1,000 units: We ensure dispatch wi hin 24 hours, meaning orders placed today willship by tomorrow.
2. For orders between 1,000 and 5,000 units: Shipping will be arranged wi hin 3to 7 days,depending on the order specifics.
3. For orders between 5,000 and 10,000 units: Shipping will be scheduled within 7 to 15 days, based on customer requirements and order sequencing.
II 16 Inspections for Drone Quality Stability- Quality Assuranceadminofacatc20242025-01-04T09:04:39+00:00
- Raw Material Inspection: Ensuring qualty and reliabi ity from the source.
- Electromagnetic Compatibllty Testing: Guaranteeing stable communication and control functions in complex electromagnetic environments.
- Structural Integrity Testing: Assessing the strength and durability of key components like the airframe and battery to ensure structural safety.
- Navigation and Control System Testing: Evaluating the positioning accuracy, stabil ty, and reliabilty of the navigation system and optimizing flight control algorithms.
- Software and Data Security Testing:Ensuring the confidentiality, integrity, and avallabilt y of data transmission to prevent data breache s or tampering.
- Environmental Adaptability Testing: Testing the drone’s adaptability to high and low temperatures,rain, and vibration.
- Electromagnetic Interference Testing: Checking th e drone’s resistance to interference in electromagnetic environments.
- Battery System Testing: Assessing battery performance indicators such as charging time, discharg e capacity, and cycle life.
- Environmental Adaptability Trials: Inctuding high and low temperature, rain, humidity, vibrat ion, and shock tests.
- Appearance Inspection: Inspecting the exterior of the photograph y drone for any visible scratches, deformations, or damages.
- Dimension Measurement:Measuring the dimensions of the photography dron e to ensure they meet standard requirements, including length, width, and height.
- Weight Measurement: Weight the photography drone to ensure it meets standard requirements for fight stabiity.
- Battery Testing: Test the bat tery capacity, chargin g time, discharge time, and other performanc e indicators to ensure endurance and safety.
- Flight Performance Testing: Assessing flight height, speed, and duration to ensure stable and reliable flight performance.
- Remote Controller Performance Testing: Testing signal strength, control distance, and precision of th e remote controller for ease of operation and reliability.
- Safety Performance Testing: Test ing crash recistance fire resistance and drop resistance to ensure safety during use.
III 90 days Return Policy- Unconditional Returnsadminofacatc20242025-01-04T09:10:10+00:00
The longest uncondtonal return policy in this industry-90 days for unconditional returns.
- Customers who find quality issues with the photography drone within 90 days of receipt can apply for returns or exchanges at any time.
- Once confimed as a qualty isue, A CAT TECH will immediatelyinitiatethe return or exchange process to ensure noloss to the customer.
- For qualty issues discovered after 90 days, please contact your sales representative or dlirectly reach outto our atter-sales department at complaint@acattech.com for assistance.
IV Customization Servicesadminofacatc20242025-01-04T09:13:32+00:00
A CAT TECH accepts custom requests.
Simple customizations such aslogos and colors on existing models require a minimum order quantt y of 10,000 units.
For other customizations, such as new mold development, please cont ac t your sales representative fo r furthe r discussion.
V Additional Informationadminofacatc20242025-01-04T09:22:35+00:00
- Where is your company located, and can I visit?
Our company and factory are locatedinthe Balin Industial Zone,Longhu District, Shantou City, Guangdong Province. We welcome visits at any time.
You can take international flights to Shenzhen or Guangzhou, and we wil arrange a dedicated vehicle to pick you up and take you to the factory. - Are you recruiting agents? What are the dealer beneft s and application condtions?
Yes, our main customers include wholesalers, distributors, retallers, and agents.For specfic policies in each county and region, please consult your sales representative.If you have not yet cooperated with us and want to know our specifice policies, please click here to send us the relevantinformation, and our sales team willcontact you within 24 hours on working days. - Can I get a sample first?
Yes.To experience the qualty and stabilty of our products, we recommend taking a box of drones(12 or 24 units) for testing. If you have any questions or needs after testing, please contact your sales representative in a timely manner. - How long does it take to receive a response to my inquiry?
We respond within 24 hours on working days. - Do your camera drones support a third-part testing?
Yes, we support you taking our products to any third-party professional testing institution you trust for testing. We have already undergone tests such as CE certfication.If you need moreinformation, please click here.
